Cancellation & Refund Policy

Overview

This Cancellation and Refund Policy applies to the JothidaKural Platform, owned and operated by Monetyze Technologies Pvt Ltd ("Monetyze", "we", "us"). It covers two separate things: (A) an astrologer's subscription to the Platform, and (B) a client's booking of a consultation through an astrologer's page. Please read the part that applies to you.

1. Definitions

• Practitioner — an astrologer who subscribes to and uses the Platform.
• Client — a person who books and pays for a consultation through a Practitioner's booking page.
• Subscription — the recurring or one-time fee a Practitioner pays Monetyze to use the Platform.
• Consultation — an astrology service delivered by a Practitioner to a Client.

2. Part A — Practitioner subscription to JothidaKural

2.1 How to cancel your subscription

You may cancel your subscription at any time from your account settings or by emailing hello@jothidakural.com. Cancellation stops future renewals.

2.2 What happens when you cancel

• Your subscription remains active until the end of the current paid billing period.
• After that, your account moves to a cancelled or limited state, and your public booking page may stop accepting new bookings.
• You remain responsible for honouring any consultations already booked before cancellation.

2.3 Refunds on subscription fees

Subscription fees are billed in advance and are non-refundable for the current billing period, except where required by law. If you believe you were charged in error, email hello@jothidakural.com within [X] days and we will review.

2.4 Free trial

If a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, your paid subscription begins automatically at the then-current price. [Confirm whether a trial exists.]

2.5 Changes or failed payments

If a renewal payment fails, we may retry the charge and may suspend your account until payment is made.

3. Part B — Client consultation bookings

3.1 The relationship

JothidaKural is a technology platform that lets Practitioners offer and schedule consultations and lets Clients book and pay for them. The consultation is a service provided by the individual Practitioner, not by Monetyze. Payment for a consultation is processed through our payment partner and settles to the Practitioner. Monetyze does not provide the astrological service and is not a party to the agreement between Client and Practitioner.

3.2 Cancellation by a Client

• A Client may cancel or request to reschedule a booking by contacting the Practitioner or using any cancellation option provided at the time of booking.
• Whether a cancelled consultation is refundable, and on what timeline, is determined by the individual Practitioner's stated cancellation terms shown at the time of booking. Different Practitioners may set different terms (for example, full refund if cancelled [24] hours in advance, no refund for late cancellation).

3.3 Cancellation or no-show by a Practitioner

If a Practitioner cancels a confirmed consultation or fails to attend, the Client is entitled to a full refund of the amount paid for that consultation, or a rescheduled session, at the Client's choice.

3.4 How refunds are processed

Approved consultation refunds are issued to the original payment method through our payment partner (currently Razorpay). Refunds typically reach the original account within [5 to 7] business days after approval, though timelines depend on the bank or card issuer.

3.5 Who handles consultation refund requests

Because the Practitioner is the service provider and receives the consultation payment, refund decisions for consultations rest with the Practitioner. Monetyze can assist with the technical processing of an approved refund. If a Client and Practitioner cannot resolve a refund dispute, the Client may write to hello@jothidakural.com and we will make reasonable efforts to mediate, but final responsibility for the consultation outcome and refund lies with the Practitioner.

3.6 No guarantee of outcomes

4. How to request a cancellation or refund

Email hello@jothidakural.com with:

• Your name and registered email or phone number.
• The booking or subscription reference.
• The reason for the request.

We will acknowledge your request and respond within [X] business days.

5. Chargebacks

If a Client initiates a chargeback or payment dispute through their bank instead of contacting us first, we and the relevant Practitioner reserve the right to provide transaction records and booking evidence to the payment partner and bank to contest it.

6. Changes to this policy

We may update this policy from time to time. The current version is always available on this page with a revised "Last updated" date.

7. Contact